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Female Customer Service Intern (OND) at Verite Microfinance Bank
Verite Microfinance Bank is hiring a Female Customer Service Intern (OND) in Lagos.
Job Description
- Handle customers’ complaints, process orders and provide information about the bank’s products and services.
- Providing outstanding service to customers through all of your interactions.
- Assessing loan applications and making recommendations.
- Communicating with customers accurately and efficiently.
- Providing outstanding service to customers through all of your interactions.
- Assessing loan applications and making recommendations.
- Attract potential customers by answering product and service questions; suggesting information about other products and services.
- You will be dealing with incoming calls, taking detailed messages, updating the database and providing an excellent customer service to the organisations clientele.
- Open customers’ accounts and ensure complete documentation for account opening package.
- Preparation of weekly reports on customer service activities of the branch
- Perform other duties as may be assigned by the Branch Manager and Head, Customer Service Unit
- preparing reports and general administration.
Qualification/Requirements
- OND holder in any discipline
- Must be Female
- She must not be more than 26 years of age by November, 2017
- Excellent communication [oral and written]
- High level of drive and resilience in achieving set goals/targets
- Good appreciation and working knowledge of MS Office tools (Ms Word, Excel, PowerPoint, Outlook)
- High sense of responsibility and accountability
- Excellent organizational, innovative, strong analytical and critical thinking skills
- Ability to adapt quickly in new situations and challenges; and also a team player
- A professional and polite telephone manner is required, whilst also being able to build rapport quickly with the caller.
- You will be proactive, driven, enthusiastic and will need previous customer service experience.
How to Apply
If interested and qualified, send your CV in word document to: career@veritemfb.com
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