Transsion Holdings, a Chinese manufacturer of smartphones, is recruiting to fill the position of App Operation Specialist in Lagos, Nigeri

Job Summary

• Carlcare Development seeks an enthusiastic App Operation Specialist who has solid communication, organizational, and interpersonal skills.
• You will be required to interact with users, while adopting a customer first mentality, and demonstrating an aptitude for continuous improvement and learning.

Key Duties and Responsibilities

• Responsible for answering and receiving customer inquiries from Carlcare app users.
• Proffering solutions to common mobile phone-based issues.
• Diagnose and resolve basic technical and other customer-related issues.
• Own customer support communications from initial contact until resolution.
• Improve mobile app product offerings by providing client feedback on features to Product Management teams.

Qualifications and Experience

• Minimum of HND/B.Sc
• A minimum of 1 years experience in customer care or technical support.
• Proficient in mobile phone repair and software knowledge

• Strong work ethic & attention to detail
• Proficiency in Microsoft Office package
• Experience working with customers
• Excellent problem solving, analytical, problem solving and troubleshooting abilities; within tight deadlines
• Excellent written and oral communication skills
• Outstanding organizational ability.

How to Apply
If interested and qualified, kindly send your CV to: career.ng@transsion.com on or before 20th April, 2018 Stating "App Operation Specialist" as the subject of the email.