• App Operation Specialist at Transsion Holdings

    work Transsion Holdings
    placeLagos
    Date Posted: 2018-04-16

    Transsion Holdings, a Chinese manufacturer of smartphones, is recruiting to fill the position of App Operation Specialist in Lagos, Nigeri

    Job Summary
    • Carlcare Development seeks an enthusiastic App Operation Specialist who has solid communication, organizational, and interpersonal skills.
    • You will be required to interact with users, while adopting a customer first mentality, and demonstrating an aptitude for continuous improvement and learning.
    Key Duties and Responsibilities
    • Responsible for answering and receiving customer inquiries from Carlcare app users.
    • Proffering solutions to common mobile phone-based issues.
    • Diagnose and resolve basic technical and other customer-related issues.
    • Own customer support communications from initial contact until resolution.
    • Improve mobile app product offerings by providing client feedback on features to Product Management teams.
    Qualifications and Experience
    • Minimum of HND/B.Sc
    • A minimum of 1 years experience in customer care or technical support.
    • Proficient in mobile phone repair and software knowledge
    Required Competences and Attributes:
    • Strong work ethic & attention to detail
    • Proficiency in Microsoft Office package
    • Experience working with customers
    • Excellent problem solving, analytical, problem solving and troubleshooting abilities; within tight deadlines
    • Excellent written and oral communication skills
    • Outstanding organizational ability.


    How to Apply
    If interested and qualified, kindly send your CV to: career.ng@transsion.com on or before 20th April, 2018 Stating "App Operation Specialist" as the subject of the email.



    work Transsion Holdings

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