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Application Support Officer at Integrated Software Services Limited
Integrated Software Services Limited, a software development and information technology consulting company, is recruiting to fill the position of Application Support Officer in Lagos
Key Objectives
- Software setup for new and existing clients on customer sites
- Undertake user training on all aspects of the software
- Recommend process improvements for clients to ensure they maximize the benefits of our solutions
- Deliver projects following the Implementation Plans under the direction of Project/Product Manager
- Communicate with clients appropriately and manages client expectations to ensure that the client implementation is a success
- Stay up to date with software changes
- Provide advice and guidance to customers on system usage
- Recommend and improve working methods for the client to ensure that the software is being fully utilized
- Assist the product team with developing system documentation as required
- Assist the product team with developing training materials as required
- Must be able to work alone or as part of a team.
- A desire to succeed and see an issue through to resolution.
- Manage the progress of a reported issue and provide resolution to the client.
- Communicate a feature request to the Product Manager.
- Troubleshooting and multi-tasking skills
- Providing support to all clients remotely, via telephone or email, as well as onsite
- Escalate prioritized issues to Product Manager based on SLAs
- Good general IT abilities
- Database knowledge is desirable
- Conduct web-based and on-site software support, by request
- Assist clients with software testing along with roll out and go-live activities such as data capturing
- Must be ready to travel.
Experience Required:- Previous experience in accounting software consultancy / training / implementation role
- A basic knowledge of accounting and financial processes
- Customer focused with a commitment to delivering a quality service
- Commitment to delivering and maintaining high standards
- Excellent communication skills with an ability to build rapport at all levels of an organization
- Able to manage time efficiently and effectively
- Work in both self-managing and team environments
- Able to research and own an issue to resolution
- BSc/HND in Accounting/Computer Science
If interested and qualified, kindly send your CV with Job Title to: hr@isslng.com
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