Sunray Ventures, an African venture builder, is hiring a Customer Account Specialist in Lagos.

Job Details

The Customer Account Specialist shall be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.

Key Responsibilities

System/Site Monitoring:

Maintains schedule for preventive maintenance based on commissioning dates and company standards

Maintains schedule for routine site visits

Collects site data – run hours, fuel consumption, grid supply, etc

Client grid bill management – receipt and payment

Monitors payment from clients

Ensures constant site communication

Monitors site event ticket workflow, from issuing to closure.

System Reporting:

Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.

Prepares monthly report for each site by the end of the month

Customer Interaction:

Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance

Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.

interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.

Collate results of NPS survey conducted by Service team

Requirements

Relevant Higher Education Diploma preferred

Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis

Excellent written and verbal communication skills; work well in a team environment

Highly organized multi tasker who works well in a fast-paced environment

Prior experience handling customer interaction is a plus

Must be proud of your work, take ownership, and be passionate about quality of work

Willingness to learn and grow with the company

Benefits

Opportunity to work in a forward-looking, innovative company, with international group of colleagues;

Unlimited career opportunities – depending on achievements and personal development;

A competitive salary and benefits package with long term prospect in a fast growing company.

Method of Application

If interested and qualified, click here to apply