• Customer Care Officer​ at ​Audacious Business Concept Limited

    work ​Audacious Business Concept Limited
    placeLagos
    Date Posted: 2018-04-24

    Audacious Business Concept Limited, a fashion retail organization, is looking to hire a Customer Care Officer in Lagos

    Purpose of the Role

    • The Customer Care Representative is responsible for answering inbound calls to assist member and potential member inquiries.
    • This person will have a comprehensive understanding and knowledge of the firm’s procedures, products and services, and will demonstrate proper telephone etiquette and a high level of engagement and commitment to call quality.

    Responsibilities

    • Providing help and advice to customers using your organization’s products or services;
    • Communicating courteously with customers by telephone, email, letter and face to face;
    • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by retail sales associate;
    • Handling customer complaints or any major incidents, such as a damaged goods
    • Issuing refunds or compensation to customers;
    • Keeping accurate records of discussions or correspondence with customers;
    • Analyze statistics or other data to determine the level of customer service audacious is providing;
    • Producing written information for customers, often involving use of computer packages/software;
    • Writing reports analyzing the customer service that audacious provides;
    • Develop feedback or complaints procedures for customers to use;
    • Improve customer service procedures, policies and standards for the organization and meeting with store managers to discuss possible improvements to customer service;
    • Being involved in staff recruitment and appraisals;
    • Training staff to deliver a high standard of customer service;
    • Learning about the organization's products or services and keeping up to date with changes;
    • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses;
    • Answer all incoming calls with a pleasant, professional voice and good listening skills
    • Inform existing and prospective members of current promotions and new or updated products
    • Cultivate relationships with departments and branches to develop a team atmosphere within the organization
    • Perform additional duties as assigned.

    Job Requirement/ Qualifications

    • Minimum of B.Sc in Humanities or any relevant field
    • Good verbal and written skills to effectively communicate in the English language.
    • Excellent organizational skills, with the ability to handle multiple tasks by prioritizing job responsibilities.
    • Proficient PC skills, with the ability to learn new software. Familiarity with Microsoft Windows, Microsoft Office Suite, Internet Explorer
    • Must be able to efficiently utilize system applications to assist with all member inquiries.
    • Skilled use of phone system, computer and all related software
    • Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict.

    Relevant Skills:

    • The Customer Care Representative will have the ability to negotiate resolution of complex inquiries and disputes.
    • Ability to present a professional image when dealing with members, co-workers, and other contacts.
    • Ability to work both independently and as a team player, while using discretion in decision making and sound judgment in problem solving.
    • Demonstrate effective listening, interviewing, and communication skills and identify crossservicing opportunities to meet member needs.

    How to Apply
    If interested and qualified, send your CV to: Humanresources@audacious.com.ng on or before 27th April, 2018.



    work ​Audacious Business Concept Limited

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