• Customer Care Representative at ​Obeezi.com

    work ​Obeezi.com
    placeLagos
    Date Posted: 2017-12-18

    Obeezi.com, an online shopping mall, is hiring a Customer Care Representative in Lagos.

    Job Description

    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Handle changes in policies or renewals.
    • Record details of customer contacts and actions taken
    • Must reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.

    How to Apply

    If interested and qualified, send your CV to: careers@obeezi.com

    work ​Obeezi.com

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