• Customer Service Representative at HR-on-Wheels

    work HR-on-Wheels
    placeLagos
    Date Posted: 2018-10-30

    HR-on-Wheels - Our client, a leading player in the retail industry, is looking to hire qualified and competent individuals to fill the position of Customer Service Representative in Lagos.

    Key Responsibilities

    • To work with the customer service manager to ensure proper and excellent customer service delivery across all communication channels.
    • Answer all questions related to Hush’D’s products in a knowledgeable manner.
    • Handle customer complaints; provide appropriate solution and alternatives within the shortest time limits.
    • Provide accurate pricing and delivery information to Hush’D customers.
    • Keep proper records of customer interactions and transactions.
    • Direct complex requests and unresolved issues to the appropriate Supervisor/Line Manager.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Maintain a good working relationship with colleagues and superiors.
    • Perform other operational duties as required on an ad-hoc basis.

    Qualifications

    • Bachelor's Degree/Higher National Diploma/Ordinary National Diploma
    • Proven experience as a customer service representative.
    • Problem solving skills.
    • Excellent communication and presentation skills.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Knowledge of relevant computer applications.
    • Attention to detail and accuracy.


    How to Apply

    Interested and qualified candidates should send their Curriculum Vitae by 9th November, 2018.


    Note: Candidates who live in Ikeja or its environs are strongly encouraged to apply.


    work HR-on-Wheels

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