• Customers Call Agent at ​S&S Hotels and Suites

    work ​S&S Hotels and Suites
    placeLagos
    Date Posted: 2018-04-12

    S&S Hotels and Suites is hiring a Customers Call Agent in Lagos

    Responsibilities

    • Improve customer service experience, create engaged customers and facilitate organic growth
    • Take ownership of customers issues and follow problems through to resolution
    • Set a clear mission and deploy strategies focused towards that mission
    • Develop service procedures, policies and standardsKeep accurate records and document customer service actions and discussions
    • Analyse statistics and compile accurate reports
    • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
    • Keep ahead of industry’s developments and apply best practices to areas of improvement
    • Control resources and utilise assets to achieve qualitative and quantitative targets
    • Adhere to and manage the approved budget
    • Maintain an orderly workflow according to priorities
    Skills/Experience
    • Proven working experience as a customer service manager for smart phone.
    • Experience in providing customer service support.
    • Excellent knowledge of management methods and techniques.
    • Proficiency in English.Working knowledge of customer service software, databases and tools.
    • Awareness of industry’s latest technology trends and applications.
    • Ability to think strategically and to lead.
    • Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills.
    • B.Sc in Business Administration or related field.

    How to Apply

    Interested and qualified candidates should send their applications and CV's to: sshotelsandsuites105@gmail.com on ore before 30th April, 2018.


    Note: Please do not call, qualified candidates will be contacted after CV review.



    work ​S&S Hotels and Suites

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