Lorache Group, a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, is hiring an Engineer - Field/Onsite Technical Support for her client in Abuja.

Major Deliverables

Manage incidents, respond to requests for technical assistance in person, via phone & email

Responsible for supporting post-sales customer activity remotely and on-site.

Responsible for carrying out detailed Site Survey & maintain proper documentation

Perform installation and implementation and network integration at customer’s site

Promptly investigate, resolve & report any incidents, errors, events or deviations.

Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to our Client approved standard.

Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

Track and route problems and requests and document resolutions

Prepare daily activity reports

Inform management of recurring problems.

Function:

Customer Service / Technical Support Group.

Qualification

HND / Graduate / Post Graduate in Electrical Electronics/Computer Engineering/Communication.

Desired Experience: 1 to 3 years in similar profile.

Essential Attributes:

Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,

Device/Network level Troubleshooting.

Tech savvy (OS & Application Level), Analytical, Internet, Customer Focused and Team Player.

Desired Results:

Relevant Industry Experience, been on the front desk handling customers and team.

How to Apply

Interested and qualified candidates should send their Applications and CV's to: jobs@lorachegroup.com or lorachejobs@gmail.com on or before 3rd July, 2018, using the position applied for as the subject of the mail.