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Engineer - Inshop Tech Helpdesk at Loraché consulting
Loraché consulting, a Marketing Management, Human Capital Development, Business Process Strategist Consultancy Outfit, is hiring an Engineer - Inshop Tech Helpdesk, for her client, an Internet Service Provider (ISP) Conglomerate
Major Deliverable
- First line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager.
- HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
- Desired Experience 1 to 3 years in similar profile.
- in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
- Relevant Industry Experience, been on the front desk handling customers and team
How to Apply
If interested and qualified, kindly send your application and CV to: jobs@lorachegroup.com, on or before 2nd July, 2018, using the position applied for as subject of the mail.
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