• Front Desk / Customer Service Officer at Old Mutual Nigeria

    work Old Mutual Nigeria
    placeNigeria
    Date Posted: 2018-07-13

    Old Mutual Nigeria consists of a Life Assurance and General Insurance, is hiring a Front Desk / Customer Service Officer in Nigeria

    Key Focus

    This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

    Experience & Skills

    Bachelor’s degree (as a minimum).

    Minimum 1 year work experience.

    I.T proficiency (good knowledge of MS packages )

    Very good communication skills (verbal and written)

    Must have a passion for Customer service

    Great interpersonal skills

    Knowledge of Administrative functions

    Descriptor

    • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
    • Delivers on daily production standards and adheres to service and quality standards.
    • Assists Customers and visitors at the front office with their enquiries / queries.

    KEY RESULT AREAS

    Personal Effectiveness

    • Accountable for service delivery through own efforts.
    • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
    • Makes increased contributions by broadening individual skills.
    • Collaborates effectively with others to achieve client servicing results at the front office
    • Accepts and lives the company values.

    Relationship Building

    • Maintains relationships with relevant departments.
    • Builds and maintains good relationships with Customers and Visitors at the front office.
    • Manages Customer relationships in person or telephonically.
    • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

    Quality Assurance

    • Performs quality checks on own work.
    • Adheres to service and quality standards
    • Adheres to business, process and compliance rules.
    • Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.

    Client Service Delivery

    • Provides telephonic and face-to-face service to customers and intermediaries.
    • Delivers on daily production standards.
    • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
    • Assists to guide Customers on the process required for claims, new business and refunds.
    • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
    • Refers Customer surrender / cancellation requests to the retention team.
    • Refers Customer requests to the Client Service Consultant in the Branch.

    Compliance:

    • Adheres to business, process and compliance rules.

    How to Apply

    if iinterested and qualified, click here to apply


    work Old Mutual Nigeria

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