-
Market Development Executive at Interswitch
Interswitch, an Africa-focused integrated digital payments, and commerce company, is hiring a Market Development Executive in Lagos.
Job Description
- To support the growth of PurePay’s diaspora processing business by identifying and engaging potential customers.
- Identifying and engaging potential business partners.
- Managing existing customer and partner relationships.
- Promote adoption of PurePay’s processing products and services.
Responsibilities
Business Development:- Provides excellent and customer-focused business development and account management activities for designated customers and products:
- Develops and maintains strong relationships with key customers utilizing products.
- Proactively liaises with customers for feedback on services rendered and ensures that issues are promptly escalated and/or addressed.
- Responds to customer requests for advice on Switching and Processing queries.
- Assists in or produces business case documents for new product or service offerings development.
- Develops proposals in response to requests for proposals (RFPs)
- Conducting seminars and participating in meetings with clients and external vendors or advisors
- For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation.
- Monitors activities of the team to ensure business development and service targets are achieved.
- Analyse performance results and develops tactical initiatives to bridge identified gaps.
- Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms.
- Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a business or developing new business.
- Reviews legal documentation with prospective partners or customers for the purpose of closing or developing new business.
Market Research:
- Performs market research and analysis and monitors external and internal environment for development of new market segments
- Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Lead, Market Development - Africa to meet market demands and generate product development ideas
- Keeps abreast of trends and developments in payment technology, products practices and operations
Account Management:
- Receives feedback from customers for improvement of products and services
- Post-award engagement: visiting customers to discuss on how to improve services.
- Builds relationships that are of value with the customers.
Competitor Analysis:
- Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
- Responsible for documenting and maintaining for the division the findings of our competitor analysis
- Organises quarterly review of the competitor analysis
Operational / Admin Responsibilities:
- Prepares and submits periodic reports to the Lead, Market Development - Africa on the activities of the team for management decision making
- Customer engagement reports
- Business development reports (lead generation, actual vs targets etc) o customer and product revenue reports
- Handles all customer or partner inquiries
Requirements
- Academic Qualification(s): Good First Degree (preferably in a Business-related discipline).
- Other Competencies: Language capabilities in French (speech, reading and translation to and from English).
- Experience (Number of relevant years): 4 years relevant experience
How to Apply
Interested and qualified candidates should apply on or before 11th April, 2022.
workInterswitch Click here to join our Telegram community
Click here to report a suspicious job posting
Subscribe to our mailing list
Subscribe