• Identify and respond to security events at Edge and for our customers.
• Troubleshoot infrastructure security issues with the operations and applications teams responsible for the design, build and operations of Dangote global network infrastructure.
• Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
• Ensuring 99.9% network availability by proactively monitoring and Maintenance of all monitoring tool (PRTG, etc).
• Fault management, configuration and Change Management activities.
• Observing trends and generating server or network reports to maintain & enhance quality service.
• Providing 1st level support to all Data Center, Network, Server or Security related issue.
• Monitor, alert on, resolve and document equipment hardware, software, environment, operating parameters, etc. to ensure acceptable performance levels are maintained.
• Fault handling and escalation (identifying and responding to faults on networks, liaising with 3rd party suppliers, handling escalation through to resolution) following procedures and policy.
• Proper documentation and reports of equipment performance in the Data Center.
• Restriction, monitoring and control of access into the Data Center.
• To ensure that management are updated with regular reports (Daily, Weekly, Monthly and Annual) depending on management need.
• Responsible for all Change Management Request (CMR) for the Data Center, Links and Site activities.

REQUIREMENTS

Minimum qualifications:

• BA/BS degree or equivalent practical experience.
• Experience with coding/scripting in Python, Perl, Ruby or Bash.
• Experience with the Linux operating system, cloud infrastructure (i.e. Azure or GCP) and networking concepts.
• Experience with large distributed systems.

Preferred qualifications:

• Experience identifying potential vulnerabilities and driving them to closure.
• Demonstrated experience in identifying and responding to security or privacy issues, including developing signatures, monitoring alerts, detailed logs analysis, and investigation.
• Familiarity with log analysis, anomaly detection, data loss prevention (DLP), intrusion detection systems (IDS) and signature development.
• Familiarity with network design, network security, authentication, authorization techniques, and encryption protocols and standards.
• Ability to scale themselves by identifying and/or driving efficient processes or automation to reduce ongoing incidents.
• Ability to work cross-functionally with multiple teams and stakeholders and to juggle multiple time-sensitive projects efficiently.