InfoWARE solutions, a software company, is hiring a Solutions Account Manager in Nigeria.

Job Details

Are you a natural problem solver? Do you have an interest in innovative technology and IT? Do you think you can deliver exceptional customer service? InfoWARE Limited provide our clients with first-rate business solutions and back it up with unequalled services and support. Over the years we take intense pride in helping companies handle their business operations. Due to expansion, we are looking to add to our team of software support engineers.

As a customer facing implementation and support engineer, your role will be to implement and provide physical, phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and the training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

What We’re Looking For

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in French and English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties And Responsibilities

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Skills And Competencies

• Superior researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Prior customer service or support experience required
• Passion for technology and learning
• Knowledge of SQL

In Return, We Offer You

• An excellent remuneration package
• Friendly working atmosphere
• Continuous professional development
• A commitment to offer you career development opportunities to meet your full potential

How to Apply

if interested and qualified, click here to apply