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Technical/IT Support Engineer at Comercio Limited
Comercio Limited, a company that specializes in the supply, installation and support of computer hardware and auxiliary equipment, is hiring an Technical/IT Support Engineer in Lagos
Purpose of the Job
- Provide second-level off-site technical support for all Comercio Cloud Services: Cloud Computing, Public, Private, Hybrid Cloud, VMware, Huawei, HPE, Server, Voice, Data Connectivity, Internet Services etc
- To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)- Incident Management.
- Prompt Response to inbound calls and emails.
- Follow up on unresolved complaint/open tickets to closure.
- Timely Escalation/feedback to relevant units.
- Install and configure the computer applications
- Monitor and maintain the computer networks
- Maintain good and smooth communication with customers through different channels like web, email, and phone
- Prioritizing and managing the workflow
- Troubleshooting, diagnosing, and resolving the issue
- Maintaining procedural documents and reports
- Ability to learn and work on changing technologies
- Respond to customer’s calls, emails and act accordingly regarding issues
- Establish and maintain good working relationship with customers and other professionals
- Preparing Technical Reports
Educational Qualifications & Functional Skills- A Bachelor's Degree in Computer Science, Computer/Software/Electrical-Electronics Engineering, and IT Engineering is required to pursue a career as a Technical Support Engineer in Telecommunications or Technological industries, while others require an Engineering Degree in any discipline.
- Strong communication skills both written and verbal to interact confidently with clients
- Great analytical and problem-solving skills help in resolving the issue faster
- Strong troubleshooting, diagnosing skills to resolve technical issues
- Good knowledge of computer systems, mobiles, and other techs
- Strong customer focus and technical knowledge of the company products or services.
- Strong IP design skills, in-depth knowledge of IP Network.
Work Experience:- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
Other Requirements:- Customer Focus.
- Tech savvy.
- Action orientation.
- Drive results.
- Cultivate Innovation.
- Ability to optimize work processes.
- Resilience.
- Self-Development.
- VMware/Huawei/HPE/Microsoft Learning Education Requirements.
- Bachelor's Degree or equivalent from a recognized higher institution of learning.
How to Apply
Interested and qualified candidates should send their CV's to: jobs@comerciolimited.com.ng by 6th August, 2018.
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