Bank Worker Job Description
A bank worker is a person who is employed by a bank to carry out administrative duties and handle customer transactions with the bank. Bank workers conduct general office tasks and help customers with financial transactions and other services.
A bank worker should be well organized, quick-thinking, careful, polite, friendly and helpful, and have excellent cash handling skills. They should have an in-depth knowledge of the products and services offered by their bank and the ability to communicate effectively to explain the products and services to customers in the simplest of ways.
What does a Bank Worker do?
Bank workers may do some or all of the following:
- greet customers warmly, listen and respond to their enquiries
- answer questions, give advice and assist customers
- operate office equipments such as computers, photocopiers, printers and filing cabinets
- open and operate accounts for customers
- verify customers applications and financial transactions
- receive deposits, process cash withdrawals
- validate and cash checks
- record all transactions and prepare balance sheets
- help customers covert currencies
- follow all bank policies and procedures
- supervise other bank workers
Where does a Bank Worker work?
Bank workers usually work normal office hours, but may sometimes work extra hours and weekends to meet deadlines or respond to emergencies. They usually work indoors in banking halls, which can be crowded and rowdy at times. They may travel for trainings and conferences or to meet with clients in their homes.
What is Required to Become a Bank Worker ?
There are no standard educational requirements to become a bank worker, but a diploma or degree in business, finance, accounting, economics, mathematics, business administration or a related discipline is helpful. Most banks provide on the job training for their new recruits.
Knowledge, Skills and Attributes
Bank workers need to have:
- manual dexterity
- honesty and integrity
- good attention to detail
- good listening and communication skills
- good judgment and decision making skills
- record keeping skills
- time management and organizational skills
- computer skills
- cash-handling skills
- customer service skills
- the ability to stay calm under pressure and manage stress
- the ability to relate to a wide variety of people
- the ability to work with data and figures
- the ability to keep information confidential
- the willingness to learn new things
- knowledge of contemporary issues
- knowledge of customer service principles
- knowledge of bank services, policies and procedures
- knowledge of office equipment such as computers, printers, and photocopying machines
Should I be a Bank Worker ?
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