Cabin Steward Job Description
A cabin steward is a person who is employed on a ship to clean and service passenger rooms. Cabin stewards attend to passengers on a ship and help them tidy up their rooms. Their job is similar to that of hotel maids, as they are both are responsible for cleaning and maintaining guest rooms.
A cabin steward should be polite, friendly, diligent, flexible, trustworthy and helpful, and have the ability to carefully follow instructions. They should be able to stand or bend for long periods and work with their hands to manipulate, lift and carry heavy objects.
What does a Cabin Steward do?
Cabin stewards may do some or all of the following:
- welcome and escort guests to their staterooms on embarkation day
- perform luggage duty on embarkation and disembarkation day
- wipe down surfaces and tidy up rooms
- check and report technical defects of staterooms to the reception
- collect trash, remove them from rooms and empty trash cans
- sanitize trash bin
- participate in onboard training programs
- check inventory of products in rooms
- stay informed of all onboard activities to answer guest inquiries accurately
- perform additional duties and responsibilities as required by their supervisors
Where does a Cabin Steward work?
Cabin stewards work onboard a ship. They usually work 7 days a week on shifts. Their job involves cleaning and arranging staterooms which can sometimes be very dirty and messed up. They may be required to wear uniforms and put on protective gloves to do their job.
What is Required to Become a Cabin Steward ?
There are no educational requirements to become a ship steward, as skills are learnt on the job.
Knowledge, Skills and Attributes
Cabin stewards need to have:
- manual dexterity
- honesty and reliability
- good eyesight
- good discretion
- good personal hygiene and appearance
- cautious attitude in dealing with others
- good listening and communication skills
- cleaning and maintenance skills
- good planning and organizational skills
- the ability to smile, and be courteous
- the ability to work well independently and unsupervised
- the ability to correctly follow instructions
- the ability to keep information confidential
- the ability to work well under pressure
- the ability to be service-oriented and guest focused
- the ability to relate to people from a range of cultures and background
- knowledge of cleaning techniques and cleaning products
- knowledge of good hygiene and how to cultivate and maintain it
- knowledge of employers’ ethic and standard
Should I be a Cabin Steward ?
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