Hotel Manager Job Description
A hotel manager is a person who organizes and controls the operations of a hotel by providing leadership, guidance and direction to the hotel staff to deliver excellent services while making profit for the hotel.
A hotel manager should be well organized, enthusiastic, quick-witted, perceptive, visionary and creative, and have the ability to lead and persuade others, and make good decisions. They should be able to relate to a wide range of people and build good relationships with their customers and staff.
What does a Hotel Manager do?
Hotel managers may do some or all of the following:
- plan and update hotel restaurant menus in consultation with chefs
- establish standards for personnel performance and customer service
- plan and manage the hotel budgets
- hire, train and supervise hotel workers
- plan and organize staff rotas
- maintain administrative records, prepare payrolls and pay bills
- solve problems with customers or employees
- plan and manage building maintenance, renovations and furnishings
- organize entertainments for customers
- inspect guest rooms, public areas, and grounds for cleanliness and appearance
- plan and organize activities to promote and market the hotel
Where does a Hotel Manager work?
Hotel managers may work long, irregular hours that include evenings, weekends and public holidays, and be on-call. They work in offices and in public areas of the hotel. They may be required by some employers to live in the hotel.
What is Required to Become a Hotel Manager?
To become a hotel manager, you may be promoted from within the establishment and up the ranks or you may go through a formal training program and obtain a degree or diploma in hotel management, hospitality management or a similar discipline.
Just to give you an idea, some of the classes that you’ll be taking in college to obtain a degree in Hospitality Management may include:
- Professional Ethics
- Business Ethics
- Business Computer Systems
- Market Concepts
- Human behavior
- Food Science & Management Principles
- Food Systems
- Legal Environment of Business
- Fundamentals of Management
- Hotel Management
- Facilities Management
- Hospitality Marketing & Sales
- Hospitality Industry Law & Ethics
- Hospitality Operations Mgmt
Knowledge, Skills and Attributes
Hotel managers need to have:
- flexibility and versatility
- creativity and innovation
- honesty and responsibility
- good listening and communication skills
- organizational skills
- leadership and networking skills
- analytical and problem-solving skills
- financial, budgeting and stocktaking skills
- the ability to coordinate multiple tasks at one time
- the ability to handle difficult guests/situations with tact and diplomacy
- the ability to smile, and be courteous and friendly
- the ability to maintain a professional demeanor in stressful situations
- the ability to relate with people from a range of cultures and backgrounds
- knowledge of general office work such as filing and recording of information
- knowledge of hospitality Industry law & ethics
- knowledge of principles of hotel management
Should I be a Hotel Manager?
Take our career test to find out if this career is ideal for you!
- Restaurant Manager
- Event Planner
If this is your profession and you would like to add to or amend any of the information on this page, then please get in touch with us at mail[at]careersome[dot]com