Work City - We are recruiting to fill the position of a Customer Experience Associate Intern (Female) in Lekki, Lagos.

Duties and Responsibilities

• Answer incoming calls and emails in an efficient manner
• Identify customer questions, concerns, and overall needs
• Provide accurate answers and solutions to customer queries
• Address customer complaints in a compassionate and patient manner
• Redirect customers to appropriate teams and/or departments as needed
• Help sales team generate leads, identify potential leads and forward to sales reps
• Check voicemail inboxes and return calls in a timely manner
• Develop professional relationships with ongoing customers through excellent customer service
• Follow-up with callers on complaint and/or question resolution status
• Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
• Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
• Follow company communication procedures, policies, and guidelines at all times
• Perform each duty above with our customers’ satisfaction as the number one priority

Requirements and Qualifications

• Qualification: Bachelor Degree, HND, OND
• Customer service experience is a plus
• Familiarity with CRM systems is preferred
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills, i.e. well-spoken, excellent active listening skills
• Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
• Motivated, energetic, driven work ethic
• Time management skills
• Ability to multitask
• Organized
• Outgoing, friendly, compassionate personality
• Ability to meet and/or exceed both call and sales assist quotas

Method of Application
Interested or qualified candidate should send their CV in pdf format only on or before 20th September, 2020, using the "Job Title" as subject of the mail.

Note: Proximity to the Island is an added advantage.