Quickmove.com.ng is a moving & relocating company located in Lagos Nigeria for your home, office and equipment moves. We are recruiting to fill the position of a Customer Service Representative Intern in Lagos.

Job Description

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• Work with customer service managers to ensure proper customer service is being delivered.

Job Requirements

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt / respond to different types of characters
• Excellent verbal and written communication skill
• Ability to multitask, prioritize, and manage time effectively
• Applicants must be comfortable using computers.
• Ability to stay calm when customers are stressed or upset.
• Must be available to work occasionally at nights, holidays and weekends
• Familiarity with all of the goods and services offered by the company
• Excellent communication and interpersonal skills.

Method of Application

Interested and qualified candidates should send their CVs on or before 8th May, 2020, using the "Job Title" as the subject of the email.

Note

• Applicants must be based in Lagos. Living within close proximity to Gbagada is a plus.
• Applicants must be ready for an interview and aptitude test which will be conducted via skype.