• Graduate Customer Support Intern at WhoGoHost

    work WhoGoHost
    Date Posted: 2021-04-22

    WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. We are recruiting to fill the position of a Graduate Customer Support Intern in Lagos (Remote).

    Job Description

    • Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
    • Troubleshoot a variety of basic technical and non-technical issues customers are having with their web hosting plans and services.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Meet performance standards set by the department
    • Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
    • Provide front-line support for level one escalation via telephone/email support to customers for their queries
    • Send reminders to customers through call/email for renewal.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Perform miscellaneous tasks as assigned.

    N40,000 (Monthly).

    How to Apply
    Interested and qualified candidates should apply

    work WhoGoHost

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