The International Rescue Committee is a global humanitarian aid, relief, and development nongovernmental organization. We are hiring an IT Intern in Adamawa, Nigeria.

BACKGROUND: The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.

SCOPE OF WORK: The IT Intern will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system, by direct contact and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.

RESPONSIBILITIES:

Level I Help Desk Support – Including but not limited to assistance with password resets, account creations, desktop and laptop builds and printer support

Level II Help Desk Support – Including but not limited to anti-virus assistance, Windows 7 support, Microsoft Office 2013 support, general laptop, desktop and printer repair, and light network troubleshooting

Enterprise Ticket Management – Work inside our enterprise ticketing system, Service-Now, to provide timely and transparent customer support of all requests

Hardware Inventory – This position will work our Global Supply Chain department in imaging, distributing and tracking all hardware; also tracking and installing all purchased software

Preventative Maintenance – Technician will also be responsible for checking on critical systems to ensure there are no interruptions in business continuity and take part in the monthly maintenance “blackout windows”

Various Projects – Position will need to assist on various IT projects as needed

Key working relationships

• This position reports: IT Assistant
• This position manages no staff

Qualifications

BSc in Computer Science or equivalent

1-2-years of relevant experience with NGOs or international organizations

Experience working with the following software: Windows 10 Professional, Windows 7, MS Office 2013, Sophos Anti Virus,Routers.

Experience with following technologies: LAN, WAN , VSAT [c and Ku band], VSAT installer certification preferred

Must be able to work with limited supervision and exercise independent judgment in problem solving

Method of Application

Interested and qualified candidates should click here to apply