TeamApt is a financial technology company focused on developing Digital Banking, Digital Business solutions and Payments Infrastructure by rethinking the needs of consumers, businesses and the financial industry.

Job Details

The TeamApt Women in Tech 2021 Internship Programme is a life changing opportunity to level up your career in tech. It’s a 6 month internship specially tailored for women in the early stages of their careers in the technology industry to acquire the knowledge and experience needed to thrive.

APPLICATION DEADLINE: 17TH MARCH 2021

Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution
  
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  
• Ask customers targeted questions to quickly understand the root of the problem
  
• Track computer system issues through to resolution, within agreed time limits
  
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
  
• Provide prompt and accurate feedback to customers
  
• Refer to internal database or external resources to provide accurate tech solutions
  
• Ensure all issues are properly logged
  
• Prioritize and manage several open issues at one time
  
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  
• Document technical knowledge in the form of notes and manuals
  

Requirements

• Basic Understanding of OOP concepts
  
• Good understanding of computer systems, mobile devices and other tech products
  
• Ability to diagnose and troubleshoot basic technical issues
  
• Excellent problem-solving and communication skills
  
• Ability to provide step-by-step technical help, both written and verbal
  
• BSc degree in Information Technology, Computer Science or relevant field
  

Benefits

• Paid internship period
  
• Work tools i.e Macbook Pro
  
• TeamApt WIT Branded Kit with swag wear