• Associate Quality Assessor at Greenlight Planet

    work Greenlight Planet
    Date Posted: 2022-04-15
    • Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.


    • Create reports that reflect agents' performance.
    • Report agent and team’s performance to leadership.
    • Provide customer insights reports to management.
    • Participate in calibration sessions to maintain consistency in internal evaluations.
    • Accompany evaluations with meaningful and constructive feedback.
    • Discuss and explain feedback with agents in regular meetings.
    • Participates in customer and client listening programs to identify customer needs and expectations.
    • Assess agents’ interactions based on internal standards.
    • Analyze all customer service metrics.
    • Provide data on customer experience feedback and agent behavior.


    • Have a Bachelor's Degree in a Communication or Business related field.
    • Have 2 - 3 years of Call Center Experience.
    • Are passionate about positively impacting the lives of rural consumers.
    • Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
    • Are comfortable working with Powerpoint and MS Excel?
    • Have outstanding customer service skills and dedication to providing exceptional customer care.
    • Have exceptional listening and analytical skills.
    • Have good knowledge of customer relationships or customer service practices.
    • Can adapt well to change and successfully set and adjust priorities as needed.

    work Greenlight Planet

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