Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. We are recruiting to fill the position of a Business Banker - Enterprise Direct in Lagos.

Job Purpose

• On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
• Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

Key Responsibilities/Accountabilities

• Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
• Mine existing customer data to identify expansion and/or additional business opportunities.
• On board new customers – Day 1 welcome call and Day 30 follow up call
• Dormant/ Inactive account reactivation
• Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
• Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
• Providing a central (information/ query handling) service point for SME customers
• Ensure all queries from existing and potential customers are effectively and promptly resolved.
• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
• Cross-sell additional products & services to existing customers (during re-active telephone conversations).
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

Preferred Qualification and Experience

• First Degree in any relevant discipline.
• Min 2 years of Business Banking Sales experience
• 0 – 1 Year experience call center experience may be added advantage

Knowledge/Technical Skills/Expertise:

• Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
• A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
• A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
• Ability to speak Hausa fluently.

How to Apply
Interested and qualified candidates should click here to apply