• Business Banker - Enterprise Direct at ​Stanbic IBTC Bank

    work ​Stanbic IBTC Bank
    Date Posted: 2019-10-22

    Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. We are recruiting to fill the position of a Business Banker - Enterprise Direct in Lagos.

    Job Purpose

    • On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
    • Improve customer experience by proactively engaging the customer via telephone/email for more pocket share and to manage and optimize value from a portfolio of SME customers.

    Key Responsibilities/Accountabilities

    • Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
    • Mine existing customer data to identify expansion and/or additional business opportunities.
    • On board new customers – Day 1 welcome call and Day 30 follow up call
    • Dormant/ Inactive account reactivation
    • Cheque confirmation, excess/ covenant breaches and Pre-NPLs / stressed account monitoring
    • Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
    • Providing a central (information/ query handling) service point for SME customers
    • Ensure all queries from existing and potential customers are effectively and promptly resolved.
    • Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
    • Cross-sell additional products & services to existing customers (during re-active telephone conversations).
    • Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc

    Preferred Qualification and Experience

    • First Degree in any relevant discipline.
    • Min 2 years of Business Banking Sales experience
    • 0 – 1 Year experience call center experience may be added advantage

    Knowledge/Technical Skills/Expertise:

    • Good numerical skills, business acumen and financial acumen to interpret financial statements, balance sheets and basic financial ratios.
    • A thorough knowledge of standardised business banking transactional products and other core products relevant to small business enterprises.
    • A good working knowledge and understanding of behavioural credit scoring principles and practices, including an understanding of securities and balance sheets.
    • Ability to speak Hausa fluently.

    How to Apply
    Interested and qualified candidates should click here to apply

    work ​Stanbic IBTC Bank

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