Workforce Group - We are currently recruiting Contact Center Agents for a reputable Company. He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Location: Lagos (Island and Mainland)
Company: A reputable Insurance Company
Remuneration: Attractive Basic pay and other benefits

Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements:
• OND/HND/BSC in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
•One or two years’ experience working in a related job role.
• Must be resident in Lagos.

Method of Application

if interested and qualified, click here to apply