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Client Relationship Officer at PrepClass Nigeria
work PrepClass NigeriaplaceLagosDate Posted: 2020-02-24PrepClass Nigeria is an academic solutions provider offering a customized learning program for each and every student. We are recruiting to fill the position of a Client Relationship Officer in Lagos.
Job Description
- We are looking for a Client Relationship Officer to create and nurture long-term relationships with Clients and Tutors.
Responsibilities
- Build positive and productive relationships with clients for business growth
- Maintain existing clients and generate new clients to achieve revenue goals
- Customer Relationship Officers build connections on behalf of the company; call up existing clients to ensure their satisfaction with tutoring services rendered.
- Act as point of contact for complaints from clients and tutors and escalate issues as appropriate
- Maintaining and updating records of clients and tutors using CRM system.
- Develop new strategies to improve client satisfaction
- Provide client support and handle client communications effectively.
- Schedule regular meetings, discussions, teleconferences and visit clients to strengthen the relationships
- Liaising with internal departments to ensure client needs are fulfilled effectively
Requirements
- Must possess excellent communication and phone skills, patience, a persuasive and persistent nature, and great typing skills.
- Ability to be flexible and creative in dealing with customers.
- Excellent knowledge of English Language
- Excellent communication and interpersonal skill
- Good knowledge of relevant computer programs (e.g. Excel, Microsoft word) and telephone systems
- HND, OND or a University Degree
- Proximity to Yaba, Lagos.
How to Apply
Interested and qualified candidates should click here to apply on or before 27th March, 2020
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