• Client Service Operations Officer at TopYouGo

    work TopYouGo
    placeLagos
    Date Posted: 2020-05-27

    TopYouGo, a full-service digital marketing agency, is hiring a recruiting to fill the position of a Client Service Operations Officer in Lagos.

    Job Summary

    • TopYouGo is looking for a Client Service Operations Officer to join their exciting team in the Lagos Office.
    • The ideal candidate will possess a good understanding of sales and marketing, taking the lead on all client relations and office administration tasks.

    About Your New Role

    • As the Client Service Operations Officer, you are responsible for assisting the Business Operations Manager & Human Resources Manager in establishing and maintaining client relations & business development.
    • You will also be responsible for the general welfare and management of the office and its environment.
    • You will be the first point of contact for all existing and prospective client’s enquiries.
    • To excel in this role, you will have 2 - 3 years’ experience in a similar role with an excellent customer service, client relationship management, client retention, record keeping, reporting, and many more.

    Responsibilities

    • To resolve day to day queries from clients and providing support for routine issues
    • To act as a point of contact for client’s enquiries.
    • To manage phone calls, messages, emails and other ad hoc duties.
    • Responsible for lead conversion and client retention
    • Required to draft proposals/ quotes which will be sent to leads.
    • Assist in boosting monthly sales and performance
    • Getting acquainted with all digital marketing terminologies, processes, and the person in charge.
    • Keep tab on all sales and project deliveries.
    • Maintain employee records according to company rules and policies
    • To assist in establishing strong internal & external communication
    • To assist senior member of staffs when required
    • To participate in all team meetings and brainstorming sessions
    • Tracking of office stocks/supplies, and placing orders when necessary.
    • Required to work on Saturdays too.

    Personal Attributes

    • A passion for digital marketing
    • Articulate and good communicator
    • Good telephone manners with excellent customer service
    • Good understanding of customer relationship management
    • Experience with Microsoft Office Suites (Excel, Word, Outlook, and PowerPoint)
    • Ability to handle pressure whilst working to meet deadlines
    • Excellent team player with an entrepreneurial spirit
    • Self-motived
    • Requires little or no supervision
    • Strong interest in research and personal development
    • Strong interest in the organizational growth and development
    • Digital Marketing experience will be an added advantage
    • Degree in Marketing, Communication or any related courses.

    Remuneration
    Salary (N40,000 - N50,000; based on experience); 37.5 hours per week.

    Method of Application
    Interested and qualified candidates should send their up-to-date CVs on or before 26th June, 2020, using the Job Title as the subject of the mail.


    work TopYouGo

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