• Contact Center Advisor at ​The GIG group

    work ​The GIG group
    Date Posted: 2021-02-03

    The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. We are hiring a Contact Center Advisor in Lagos.

    Key Responsibilities

    • Handling Outbound and Inbound calls from customers.
    • Providing information and resolving customers on complaints regarding specific products as well as services.
    • Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
    • Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
    • Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
    • Interpret and accurately communicate our terms and conditions of service where and when applicable
    • Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
    • Enter details of every contact in the system as required, obtain new customers
      information and update existing customer details on the CRM
    • Ensure deliverables are met within ascribed SLA timeframe


    • B.Sc in Art or Social Science related field
    • At least 2 years of work experience within a Call Center
    • Strong Social Media Skills
    • Professional writing and reporting Skills
    • Excellent Customer service skills
    • Good working knowledge of the CRM systems.

    Personality Requirements / Traits:

    • Result and Service-Oriented (Able to follow through)
    • Creative problem solving with good eye for details
    • Ability to efficiently display basic Marketing/Negotiation skills
    • Ability to multi-task, work to deadline and handle pressure

    How to Apply
    Interested and qualified candidates should apply.

    work ​The GIG group

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