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Corporate Retention Associate at RelianceHMO
The position
- This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
- The role is also responsible for ensuring strong customer retention and resolution of serious client administrative issues.
- You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
Key Responsibilities
- Communicate courteously with clients and internal customers via phone calls and emails.
- Follow up on pending activities with clients and other respective teams within the organization.
- Politely attend to client’s suggestions, objections, and complaints
- Assist clients by guiding them through the decision on the choice of a health plan.
- Upgrade enrollees Health plans accordingly.
- Attend client meeting with Sales Representative for proper introduction and handover.
- Communicate with corporate key contacts to inform them of updates in service.
- Obtain feedback from client representatives by using the checklist.
- Understand and be knowledgeable of the various peculiarities with clients.
- Conduct surveys to evaluate customer satisfaction.
- Forward feedback, tasks and recommendations to appropriate units/personnel.
- Record details of client representatives/enrollees complaints, feedback and suggestions using the ticketing system.
- Document daily activities and forward report to Team Lead.
- Raise invoices for clients and following up to ensure prompt payment of premiums.
- Obtain prospective enrollees details and confirm the accuracy of the details.
- Send reminder mails to prospective enrollees through client representatives when they do not promptly provide their details.
- Inform client representative in the case of any invalid detail.
- Register prospective enrollees on RHMO database.
- Schedule onboarding session with client representatives and onboard the enrollees in the organisation.
- Schedule and organise Health Talks.
Requirements
Must have:- Tertiary education from a recognised institution.
- 0 - 2 years post-NYSC experience
- Bias for developing a career in a client-focused role
- Sales or Customer Success experience is an added advantage, not a must-have.
At Clients Organization:
- Schedule and organise wellness check.
- Organize corporate events that will improve client retention.
Some Perks and Benefits
- Daily in-office lunch
- Employee-friendly working conditions
- Generous health insurance package; including gym passes
- Modern, cosy and collaborative workspace
How to Apply
Interested and qualified candidates should apply on or before 1st February, 2021
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