Outcess, an integrated customer engagement and business process outsourcing company, is recruiting to fill the position of Customer Care Agent in Lagos.

Job Description

Build customer interest in the service and product offered by the company

Educate customer on new and existing products on the network

Effective and professional Brand cross selling of company products & services

Deliver world class customer service by cross selling with vibrancy and personal confidence

Provide accurate product information and serve as a knowledgeable resource for customer

Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.

Follow through on commitments made to customers in the course of selling.

Qualification

Interested candidates should possess BA/B.Sc/HND.

Method of Application

Interested and qualified candidates should send their CV's on or before 1st January, 2019.