Sylken Limited, a pharmaceutical company, is hiring a Customer Care Executive in Lagos.

Job Description

• Managing large amounts of inbound and outbound calls in a timely manner
• Manage online queries and request from customers on the web and social media in a timely and professional manner.
• Following the company's call center “scripts” when handling different health challenges from customers
• Identifying customers’ needs clarify information, research every issue with the department concern and providing solutions for customers
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations and information of prospects in a comprehensible way.

Qualification and Skills

• Good communication and listening skills
• Internet, Web Apps and Social Media savvy with Good MS office skills
• High emotional intelligence and ability to work under pressure
• HND/B.Sc in Biological Sciences

Education

• Our ideal candidates must possess a Degree in Pharmacy, Pharmacology or Biological Sciences with relevant ICT/Social media skills and good phone etiquette.

How to Apply

Interested and qualified candidates should click here to apply on or before 23rd August, 2019.