Customer Care Representative at Obeezi.comwork Obeezi.complaceLagosDate Posted: 2017-12-18
Obeezi.com, an online shopping mall, is hiring a Customer Care Representative in Lagos.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Handle changes in policies or renewals.
- Record details of customer contacts and actions taken
- Must reside around Surulere and Yaba and must be willing to work night shit according to Shift Schedule.
How to Apply
If interested and qualified, send your CV to: firstname.lastname@example.org
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