Pause Factory Resources Limited - Our client, a leading Fintech company in Nigeria which focuses on online lending and supply chain finance, is currently recruiting suitably qualified candidates to fill the position of a Customer Care Representative in Agbara, Ogun.

Job Description
This is not limited to the following:

• Contact client by telephone to sell the company’s service.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Obtain customer information such as name, address, and payment method, and enter into CRM.
• Deliver scripted sales pitch to the customer.
• Record customer details including reaction to the product or service offered
• Answer telephone calls from potential customers who are responding to advertisement.
• Contact customers to follow up on initial interaction.
• Adjust scripted sales pitch to meet needs of specific individuals
• Cold call, direct email, and perform other lead generation activities.
• Receiving Calls and Making call to solve customer questions, inquiries, complains.
• Analyze the current customer base to identify potential sales opportunities
• Stay up to date on company best practices, policies, products, pricing, and promotions
• Increase overall sales efficiency and profitability through excellent salesmanship

Qualifications / Experience

• Equivalent experience in related field acceptable as well
• 1 year experience in Customer care service
• Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
• Must have passion for Sales
• Good Telephone skill
• Must live within Job location.

Knowledge, Skills and Competency:

• High School and above
• Familiarity with relevant software, such as Microsoft Office Suite
• Strong interpersonal and communication skills (both verbal and written)
• Critical thinking skills, analytical
• Creatively-minded, good at thinking ‘outside the box’
• Skills of persuasion
• Computer skills
• Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
• Must be available full time
• Proactive
• People and customer management skills
• Strong organizational skills
• Good English Speaking
• Good Telephone skill
• Good customer communication skills
• Working experience in call center or customer care center.

Remuneration

• Basic Salary: N40,000 monthly.
• Attractive Basic and commission plus other benefits.

How to Apply
Interested and qualified candidates should send their CVs using the Job Title as the subject of the mail e.g. "Customer Care Representative".

Note

• If you are not qualified for this position please do not apply.
• Only Candidates who stay within Job location will be considered.
• Only qualified and shortlisted candidates will be contacted.