ipNX, an integrated info-communications company, is recruiting to fill the vacant position of a Customer Experience Executive in Lagos

Purpose of the Job

• To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
  

Expected Key Results:

• Customer Experience Management
• Customer Experience Training & Quality Assurance
• Reporting
• Other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.2/Upper Credit, Bachelor’s degree in Social science or related field.

Work Experience:

• Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
• Strong working knowledge of survey & analytical tools.

Other Requirements:

• Customer Obssessed
• Data analytics
• Excellent communication skills
• Ability to optimize work processes
• Self-Development
• Nimble Learning
• Ensures Accountability
• Drives Engagement
• Drives Vision & Purpose
• Can Multi-task

Method of Application
Interested and qualified candidates should click here to apply on or before 31st December, 2019.