• Customer Experience Executive at ipNX

    work ipNX
    Date Posted: 2019-10-31

    ipNX, an integrated info-communications company, is recruiting to fill the vacant position of a Customer Experience Executive in Lagos

    Purpose of the Job

    • To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.

    Expected Key Results:

    • Customer Experience Management
    • Customer Experience Training & Quality Assurance
    • Reporting
    • Other responsibilities as assigned

    Educational Qualifications & Functional Skills

    • Minimum 2.2/Upper Credit, Bachelor’s degree in Social science or related field.

    Work Experience:

    • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
    • Strong working knowledge of survey & analytical tools.

    Other Requirements:

    • Customer Obssessed
    • Data analytics
    • Excellent communication skills
    • Ability to optimize work processes
    • Self-Development
    • Nimble Learning
    • Ensures Accountability
    • Drives Engagement
    • Drives Vision & Purpose
    • Can Multi-task

    Method of Application
    Interested and qualified candidates should click here to apply on or before 31st December, 2019.

    work ipNX

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