Job Summary

Customer Relationship Officers handle the concerns of the people who buy their company’s products or services. They work to rectify issues experienced by individual customers as well as aim to improve the organization’s overall customer satisfaction ratings. Those interested in a career as a Customer Relationship Officer should like to interact with people in various ways.

Essential Duties and Responsibilities

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Required Skills

• Communication skills
• Good listening skills
• Negotiation skills
• Excellent communication and organizational skills
• Ability to adapt to completing deadline
• Presentation and persuasive skills

Qualifications

• Minimum of OND certificate.
• Experience-Entry level as successful candidates would be trained.

Method of Application

interested and qualified candidates should their resumes