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Customer Service Analyst at Fosad Consulting
Fosad Consulting - Our client, an international leader in Shipping and Logisticsservices iscurrently recruiting suitably qualified candidates to fill the position of a Customer Service Analyst in Apapa, Lagos.Job Summary
- We are looking to hire the services of a Customer Service Analyst who will
be responsible for reviewing the customer service department’s operations and provides recommendations on ways to improve productivity and customer satisfaction levels.
Job Responsibilities
- Using Customer Service data, observations and market trends and reports to get a clear picture of the department’s operations and ways to improve it.
- Providing the Customer Service
department with process or sales improvement strategies. - Assisting the Customer Service unit with capacity development by helping team mates accustom to new customer experience initiatives
- Timely and accurate delivery of results as dictated by Customer Service Manager.
Job Requirements
- A Bachelors Degree in any field
- Minimum of 1 year of experience in a similar role
- Data Analysis experience
- Proficient in Microsoft Office Suite
- Knowledge of customer service practices
- Experience in mediation and conflict resolution techniques
- Knowledge of research practices
Salary & Benefits
- NGN720,000 gross Annually.
- Health Insurance for Staff and dependents
- Leave allowances
- Bonuses
How to Apply
Interested and qualified candidates should send their CVs on or before 20th February, 2020, with subject "Customer Service Analyst"Note:
Candidates that live around Apapa are advised to apply.
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- We are looking to hire the services of a Customer Service Analyst who will