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Customer Service and Sales Representative at Mentapp Solutions Limited
Mentapp Solutions Limited is an IT and Mobile Application Development, Web/WAP Services, Internet and Digital Advertising and LBS Management and technological solution provider. We are hiring a Customer Service and Sales Representative in Lagos.
Job Brief
- Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
- In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. You should have a background in customer service and knowledge of our industry.
- Goal: Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
- Build relationships with key employees among customers
- Building long-term relationships with key clients
- Addressing customer concerns and complaints
- Creating sales plans to generate revenue
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and promote products.
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. developers, trainers, sales, marketing, management) to address customers’ needs
Requirements
Areas of skills to work on:
- Good experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Qualification in Business Administration, Marketing, Computer Science field
Opening Salary
Between N50,000 - N70,000.
How to Apply
Interested and qualified candidates should send their CVs on or before 12th July, 2019, Using the "Job Title" as the subject of the mail.
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