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Customer Service Management Executive at Stanbic IBTC Bank
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. We are recruiting to fill the position of a Customer Service Management Executive in Lagos, Nigeria.
About the Job
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers's products and services.
- Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution - Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers's products and services.
- Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution - Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Providing world class customer service when handling incoming and outgoing customers’ calls.
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional Rogers's products and services.
- Accountability – Taking responsibility for resolving customers’ complaints/issues from beginning to end.
- Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
- Resolution - Communicate progress and resolution of issues to internal and external customers
- Generation of Daily, Weekly and Monthly Customer Complaints Report.
- Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
- Contact customers who lodge complaints and regularly update them on the stage of resolution.
- Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
- Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
- Reporting, tracking and ensuring final resolution of customer issues using the Bank’s CRM systems and tools.
How to Apply
Interested and qualified candidates should apply
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