HealthPlus Limited - Our sister company, CasaBella Beauty, is a one-stop store for beauty and grooming solutions for men and women. We are hiring a Customer Service Officer in Lagos.

Job Functions

• Call Centre,Communications,Hospitality,Operations,Retail

• Call Centre & Helpdesk,Health / Fitness / Beauty,Healthcare,Hospitality,Retail

Specification

• Manage large amounts of inbound calls & emails in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to up-sell/link-sell/cross-sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our Customer Interaction Log in a comprehensible way
• Responsible for monitoring customer satisfaction levels
• Follow through on customer issue resolution
• Support implementation of incremental initiatives towards improving customer experience
• Make recommendations to Customer Service Manager to improve customer experience
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
  

Requirements

• Bachelor's degree in Pharmacy
• Minimum of 2 years related experience in a structured organisation
• Proficiency in English and/or any other required languages
• Awareness of industry’s customer service trends
• Strong client-facing and communication skills
• Multi-tasking skills
• Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

Salary
Market Related.

How to Apply

Interested and qualified candidates should click here to apply on or before 30th September, 2019.