HOR Logistics, a Logistics and transportation company, is hiring a Customer Service Officer in Lagos.

Responsibilities

• Managing large amounts of incoming calls from Customers
• Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
• Acknowledge and resolve customer complaints.
• Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
• Escalate Customers' issues to the appropriate desk and ensure quick resolution
• Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
• Identify and assess customers' needs to achieve satisfaction
• Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
• Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
• Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
• Provide General Customer service support

Requirements

• HND or B.Sc in related field of study
• Proven customer support experience or experience as a Client Service Representative
• Ability to use MS Excel, power-point and word effectively
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Excellent email etiquette
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary
N40,000 - N60,000 monthly.

Method of Application
Interested and qualified candidates should send their CV on or before 2nd June, 2020, using the "Job Title" as the subject of the email.