• Customer Service Officer at ​PecanTrust Microfinance Bank Limited

    work ​PecanTrust Microfinance Bank Limited
    placeLagos
    Date Posted: 2020-01-24

    PecanTrust Microfinance Bank Limited is recruiting to fill the position of a Customer Service Officer in Lagos.

    Key Responsibilities

    • Open and maintain customer accounts in line with all the required documentation.
    • Manage fixed deposit customers
    • Draft & send regular customer engagement bulk SMS & emails
    • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Prepare product or service reports by collecting and analyzing customer information
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid and complete information by using the right methods/tools
    • Welcome visitors and customers into the banking hall
    • Keep records of customer interactions, process customer accounts and file documents
    • Answering calls and responding to customer emails
    • Assist with placement of orders, refunds, or exchanges
    • Inform customer of deals and promotions
    • Sell products and services
    • Compile reports on overall customer satisfaction.

    Key Requirements

    • BSc from a credible university
    • Minimum of 1 year banking experience
    • Proven customer support experience
    • Excellent computer Skills
    • Excellent communication and presentation skills
    • Very neat appearance
    • Preferably a female
    • Experience in microfinance banking operations would be an advantage.

    How to Apply

    Interested and qualified candidates should send their CVs on or before 10th February, 2020, with the subject "Customer Service Officer".


    work ​PecanTrust Microfinance Bank Limited

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