• Customer Service Officer at ​The Workplace Centre Limited

    work ​The Workplace Centre Limited
    placeOgun (Sagamu) & Rivers (Port Harcourt)
    Date Posted: 2021-04-13

    The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organization that adds significant value to our clients and society. We are hiring Customer Service Officers in Ogun (Sagamu) & Rivers (Port Harcourt).

    Key Responsibilities

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    Educational Qualification

    • A Bachelor’s degree or HND in Business Administration, or a related field


    • 2 years professional experience in similar capacity
    • Must be a Female

    How to Apply
    Interested and qualified candidates should send their CV on or before 28th April, 2021, using the "Role and Location" as the subject of the e-mail.

    work ​The Workplace Centre Limited

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