BMO Central Park Abuja is recruiting suitably qualified candidates to fill the position of a Customer Service Officer/Secretary in Abuja.

Job Description

• Respond to calls, emails, and routine letters; direct inquiries to the appropriate person
• Manage schedules and calendars; arrange, coordinate, and schedule meetings; prepare meeting documents
• Write and distribute routine correspondence and reports; compile data and prepare reports
• Proofread and edit documents to ensure proper spelling and grammar as well as compliance with company policy; recommend revisions as needed
• Read secretarial publications and attend workshops to improve skills over time
• Communicating with clients and customers about their experiences with a product or service
• Providing advice on purchasing products or services
• Answering client or customer questions about properly using or accessing a product or service
• Taking or processing orders for a product or service
• Listening to customer or client complaints or concerns and working to resolve their issues
• Identify and assess customers' needs to achieve satisfaction
• Inform customer of deals and promotions.

Requirements

• Bachelor's Degree in Mass Communication, Business Admin or any other related Social Science course
• Must be Female
• Must be young between the ages of 21 to 27.
• Minimum of 1 year related experience
• Proficiency in English
• Awareness of industry’s customer service trends
• Strong client-facing and communication skills
• Multi-tasking skills
• Customer service orientation
• Result oriented
• Proficiency in the use of Microsoft Office packages, like Word, PowerPoint and Excel.

How to Apply

Interested and qualified candidates should send their CVs on or before 19th September, 2019, using the Job Title as the subject of the mail. For example, "Customer Service Officer/Secretary".

Note: Only candidates within Abuja will be considered for this position and only shortlisted candidates will be contacted.