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Customer Service Representative at CashDrive
CashDrive, a licensed technology-enabled financial services provider, is hiring a Customer Service Representative in Lagos.
Job Details
- We are seeking a motivated, experienced, and highly skilled individual who will have primary responsibility for managing applications for new and existing loan portfolio.
Duties, Responsibilities
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customer
- Provide accurate, valid and complete information by using the right methods/tools
- Update customer information in the customer service databases during and after each call
- Maintaining updated knowledge of company products and services
- Adhere to credit policy and other guidelines
- Carefully analyse data and produce clear and objective reports
- Work closely with other departments during the customer onboarding phase
- Coordinate with other team members working on the same account to ensure consistent service
- Report to risk department on findings, analysis, reports that may have an adverse effect on the loan, collateral or a borrower’s ability to repay the loan
- Ensure that all files are complete, identify any documentation deficiencies, and report to senior management and credit administration as required for timely resolution
- Other duties assigned by management
Qualifications & Other Requirements
- Bachelor’s degree with a minimum of 2.2
- Successful completion of NYSC
- Excellent communication and negotiation skills
- Highly motivated and ability to work in a fast-paced work environment
- Outstanding customer engagement skills and a passion for creating an extraordinary customer experience
- Excellent time management and organizational skills with the ability to work in a goal-oriented environment where you will be evaluated on key KPIs
- High attention to detail and strong analytical skills
- Resides in the Lekki/Ajah Axis
Method of Application
Interested and qualified candidates should apply
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