E'sorae Luxury, an online shop for home essentials, is hiring a Customer Service Representative in Lagos.

Job Description

• We are looking for a genuinely compassionate, patient and empathetic Customer Service Officer who are both effective and efficient in troubleshooting and advocating for clients, ensuring high standard service and customer satisfaction

The candidate will be responsible to:

• Provide accurate and detailed product and service information to clients
• Handle all incoming calls, responding to inquiries, complaints and orders promptly
• Resolve customer issues regarding the Company’s products and services
• Proactively identifying possible problems regarding products and services before they occur and working towards to implementing corrective measures
• Survey and assess customer behavior and needs periodically
• Develop and maintain a robust database of customer data and interactions
• Generate sales lead that develop into new customers, meet the customer service team target
• Constructively follow up with customers; cross selling and up selling and provide after sales service
• Manage and maintain customer relationship and ensure customer

Requirements

• Minimum of a Bachelor’s Degree in relevant course
• Minimum of a second class upper in first degree
• Must have a strong verbal communication and presentation ability
• Must be passionate about helping people
• Minimum of a two (2) year experience in Customer Service
• Must be patient and able to handle irate customers.

How to Apply
Interested and qualified candidates should send their CV on or before 27th February, 2019.