Getfit Technologies Limited is one of the fastest growing indigenous startups, that focuses on fitness wear-ables and highly customer centric. We are recruiting to fill the position of a Customer Service Representative in Abuja.

Job Functions

• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, Social media messages
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone or social media platforms
• Take key information and other pertinent information
• Inform customer of deals and promotions
• Sell products and services online
• Work with customer service manager to ensure proper customer service is being delivered
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Ability to work with customer service manager to ensure proper customer service is being delivered.

Requirements

• Minimum Qualification: HND/BSc
• Experience Level: Minimum of 1 year.

Top Skills & Proficiencies:

• Customer Service
• Ability to take initiative
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone / Social media Skills
• Resolving Conflict
• Team work
• Ability to work excellently without supervision
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills.

Method of Application

Interest and qualified candidates should send their Cover Letter, CV and a picture on or before 11th October, 2019, Using the "Job Title" as the subject of the mail.