• Customer Service Representative at ​Getfit Technologies Limited

    work ​Getfit Technologies Limited
    Date Posted: 2021-02-03

    Getfit Technologies Limited is one of the fastest-growing indigenous startups, that focuses on fitness wear-ables and highly customer-centric. We are hiring a Customer Service Representative in Abuja (FCT).

    Job Summary

    • Sell company products and services in your assigned work platform.
    • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Use your assigned work platform to reach out to customers and verify account information.
    • Manage large amount of website, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
    • Cancel or upgrade orders.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise customers on company products and services.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
    • Generate sales and close Transactions.
    • Act as the face of the company.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service supervisor to ensure proper customer service is delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Knowing the Company’s products inside and out so that you can answer questions.
    • Communicating and coordinating with colleagues as necessary.


    • Candidates should possess a B.A / B.Sc / HND qualification with at least 2 years experience.

    Method of Application
    Interested and qualified candidates should send their CV on or before 15th February, 2021, using the job Title as the subject of the email.

    Note: Only shortlisted candidates will be contacted.

    work ​Getfit Technologies Limited

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