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Customer Service Representative at Macfort Incorporation
work Macfort IncorporationplaceLagosDate Posted: 2019-11-07Macfort Incorporation - We are recruiting to fill the position of a Customer Service Representative in Lagos.
Description
- Assist customers with questions, inquiries and complaints
- Promote goods and services offered by the company.
- Keep records of customers’ information.
- Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
- Liaise with managers or other employees who might be able to provide further assistance.
- Assist with placement of orders, refunds, or exchanges.
- Utilize computer technology to handle high call volumes.
Requirements
- B.Sc/HND in any discipline.
- Minimum of 2 years experience working as a Customer Care Agent.
- Strong communication skills, including active listening and clear articulation.
- Ability to solve problems and alleviate conflicts or escalate tactifully.
- Ability to work individually and as a team
- Ability to multitask, manage time, and prioritize.
How to Apply
Interested and qualified candidates should click here to apply
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