• Customer Service Representative at ​Macfort Incorporation

    work ​Macfort Incorporation
    placeLagos
    Date Posted: 2019-11-07

    Macfort Incorporation - We are recruiting to fill the position of a Customer Service Representative in Lagos.

    Description

    • Assist customers with questions, inquiries and complaints
    • Promote goods and services offered by the company.
    • Keep records of customers’ information.
    • Build rapport with customers by engaging with them in an accommodating, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships.
    • Liaise with managers or other employees who might be able to provide further assistance.
    • Assist with placement of orders, refunds, or exchanges.
    • Utilize computer technology to handle high call volumes.

    Requirements

    • B.Sc/HND in any discipline.
    • Minimum of 2 years experience working as a Customer Care Agent.
    • Strong communication skills, including active listening and clear articulation.
    • Ability to solve problems and alleviate conflicts or escalate tactifully.
    • Ability to work individually and as a team
    • Ability to multitask, manage time, and prioritize.

    How to Apply
    Interested and qualified candidates should click here to apply


    work ​Macfort Incorporation

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