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Customer Service Representative at Obeezi
Obeezi.com is a fast growing Nigerian one-stop online shopping mall that offers best prices in Nigeria and an exceptionally easy and convenient shopping experience. We are hiring a Customer Service Representative in Lagos (Somolu).
Job Summary
- The Customer Service Representative being the first point of contactis responsible for the day-to-day interactions with existing and potential customers through phone calls, emails, live chats, and all Obeezi's social media handles.
Key Deliverables
- Communicating with clients about their experiences with a product or service
- Providing advice on purchasing products or services
- Collecting and analyzing customer information
- Contribute to team effort by accomplishing related results of sales as needed
- Manage incoming and outbound calls
- Converting all leads to sales
- Accuracy in the placement of orders, refunds, or replacement
- Keep records of customer interactions
- Follow communication procedures, guidelines, and policies
- Resolve customer complaints via phone, email, and all social media platforms
- Inform customer of deals and promotions
- Ensuring proper customer service is being delivered
- Present daily, weekly and monthly reports.
- Listening to customer complaints or concerns and working to resolve their issues
- Build sustainable relationships of trust through open and interactive communication with customers
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions
Job Requirements
Qualification:- HND / B.Sc in Social Sciences or any related field
Work Experience:
- 1-2 years of work experience in customer service operations.
Requirements:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and interpersonal skills
- Ability to multi-task, prioritize and manage time effectively
How to Apply
Interested and qualified candidates should apply
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